Faq | MyAirBridge.com

How does the mab app work?

Using the application, you can send data directly to the…

How does the mab app work?

Using the application, you can send data directly to the recipient, or store data in your storage and then share it with recipients. With one of our plans, you can transfer files faster, use your storage to share files, secure your transfers or shared data with a password, or use other functions available to paid users – see our plans here.

Do i need to register, and is the service free?

For basic data sending and receiving, there's no need to…

Do i need to register, and is the service free?

For basic data sending and receiving, there's no need to register and the service is free. Registration, however, brings additional benefits. Paid profiles get expanded services and offer distinct advantages, such as faster transfers, extended expiration periods, password protection, and more.

How do the transfer speeds differ?

Transfers up to 2 GB are given priority free of charge. For…

How do the transfer speeds differ?

Transfers up to 2 GB are given priority free of charge. For transfers over 2 GB, the user can use only available capacity that is not being used at that moment by subscribers. If a subscriber sends a transfer, we give priority to those transfers without regard to size.

Is sending and receiving data secure?

Secure data transmission is of utmost importance to us. We use…

Is sending and receiving data secure?

Secure data transmission is of utmost importance to us. We use the highest level of data encryption for transfers, and the data stored on our servers is encrypted as well. The global authority for testing communications security (ssllabs.com) awarded us an A+ rating, the highest possible score (more info here).

How long will my data be stored?

If you're using the free version of the application, your data…

How long will my data be stored?

If you're using the free version of the application, your data will be automatically deleted after three days (for transfers over 2 GB, after two days). If you use one of our paid plans, your transfers will automatically have extended expiration periods – 10, 20, or 30 days, depending on the plan. You can even save transfers indefinitely to your storage, where they will be available as long as you want. You can also save data directly to your storage and share it with recipients from there. Data in your storage does not expire. It will remain there as long as your paid profile is active.

How does the directory of incoming and outgoing transfers work?

Transfers are sorted in the directory automatically by the email…

How does the directory of incoming and outgoing transfers work?

Transfers are sorted in the directory automatically by the email address to which the profile is registered (or addresses if you have more than one verified email address). If the sender sends just a link, click on it when logged in, and we'll add the link to your directory of incoming transfers.

How can i save my data indefinitely?

If you have one of our paid plans, you can save data directly to…

How can i save my data indefinitely?

If you have one of our paid plans, you can save data directly to your storage (up to its capacity) or save incoming/outgoing transfers using the button "save to storage". You can save all incoming and outgoing transfers. Data saved to your storage does not expire. It will remain there as long as your paid profile is active.

How does storage work?

You can buy as much storage capacity as you need - see our plans…

How does storage work?

You can buy as much storage capacity as you need - see our plans (custom capacity can be arranged by agreement). You can save transfers to your storage or upload data directly to your storage. Data in your storage does not expire - it remains saved as long as you wish. You can then share your data with other users and continue to work with it. Use your storage for teams - you can share it with other users in "read/write" mode so that they can upload, delete, and copy data in your storage. Share one folder with many users, each having their own read/write privileges or even a password.

Is it possible to pause a transfer?

Yes – don’t close the browser window or tab where the transfer…

Is it possible to pause a transfer?

Yes – don’t close the browser window or tab where the transfer is taking place and click on “pause”. When you come back online or move to another location and want to continue the transfer, return to the transfer window, make it active, and the transfer will resume where it left off. Transfers can be paused for up to 3 days.

How can i pay for a plan?

Yearly and monthly plans are payable by credit/debit card. Your…

How can i pay for a plan?

Yearly and monthly plans are payable by credit/debit card. Your subscription will renew automatically until you switch to a free plan.

Can the application be used as a company ftp?

Yes, if you have the PRO plan, you can set up your own domain.…

Can the application be used as a company ftp?

Yes, if you have the PRO plan, you can set up your own domain. Let your suppliers know about your domain, and senders can then fill in your email address and upload data. Expiration of data sent through your domain is governed by your profile, so the sender doesn't need to have a paid profile - you'll receive your data quickly, and it will expire based on your plan (in either 20 or 30 days). You can then save the data indefinitely in your storage, where it won’t expire.

The recipient is not a paid user. Will they have priority download based on my plan?

Yes, single transfers to recipients have priority based on the…

The recipient is not a paid user. Will they have priority download based on my plan?

Yes, single transfers to recipients have priority based on the sender's plan.

I get the message “unable to read file...” – What should i do?

This notification indicates that the application has detected a…

I get the message “unable to read file...” – What should i do?

This notification indicates that the application has detected a change in the file's size or location. This happens, for example, when sending data from an external device, a network device, or the like, when the device denies access to files or changes them incrementally. The device where the file is located must be made available again, and the application will continue the transfer. If the data has been modified (resaved, data incrementally written by the system, etc.), the transfer must be repeated and steps taken to ensure that the file size remains the same throughout the transfer, such as by zipping the file before sending.

How does transfer expiration work?

Transfers expire based on your plan (be sure you are logged in…

How does transfer expiration work?

Transfers expire based on your plan (be sure you are logged in before using the application to ensure your transfers have the correct expiration). If you have a paid plan, transfers can also be saved indefinitely to your storage and shared from there. Data saved in your storage does not expire.
The "progress link" - the link that displays throughout the transfer and that is shareable while the transfer is still taking place – expires based on the sender's plan.
For example, if the recipient has a paid plan and the sender has a free plan, the recipient will find the transfer link, which expires based on the sender’s plan, in their list of incoming/outgoing transfers.
Expiration periods can be extended even for active and undeleted transfers retroactively by purchasing one of our paid plans. When you buy a plan, the expiration period of all transfers in your profile's incoming and outgoing directories is automatically extended.

Zip archives larger than 4 GB can’t be unzipped on mac os. What’s the problem?

For some time now, there has been a problem with systems running…

Zip archives larger than 4 GB can’t be unzipped on mac os. What’s the problem?

For some time now, there has been a problem with systems running older versions of MacOS not being able to open zip files larger than 4 GB using the standard system utility if the data was not zipped using the same utility. If you download a file larger than 4 GB on MacOS, either download the transfer as individual files (if your browser supports this - we recommend Chrome) or download as a zip file but use something other than the system utility to unzip it – we’ve successfully tested iZip Unarchiver and WinZip for Mac. Data over 4 GB in size that is zipped using the standard MacOS system utility will only be able to be unzipped using the same utility. If the recipient uses a different system, we recommend zipping the data (above 4 GB) using something other than the standard MacOS system utility or send the data unzipped.
On systems running newer versions of MacOS, this problem has been largely eliminated. However, problems still occur if you try to unzip an archive which contains at least one file that is larger than 4 GB using the standard MacOS system utility.

Neither the sender nor the receiver has a paid profile. Can the transfer be downloaded at priority speed?

Yes - just choose one of our plans and log in after paying. The…

Neither the sender nor the receiver has a paid profile. Can the transfer be downloaded at priority speed?

Yes - just choose one of our plans and log in after paying. The transfer will automatically begin downloading at priority speed.

Are you experiencing issues with data sending via iOS from the "files" app?

There is an iOS bug that appears when you try to send data from…

Are you experiencing issues with data sending via iOS from the "files" app?

There is an iOS bug that appears when you try to send data from the iOS "files" part. The system stops communicating with the browser after a short time, sometimes making it impossible to send data. We believe that this issue will be resolved soon. For now, we recommend saving and sending files, photos and videos from the iOS "Photos" section. The bug does not occur with the "Photos" section, and you can send any large file, even if it takes a long time to send.

How do I cancel my paid plan?

You can cancel your plan anytime. Simply click on the plan…

How do I cancel my paid plan?

You can cancel your plan anytime. Simply click on the plan preview and switch to the free plan. This will cancel the upcoming payments, but you will be still able to use the benefits of your paid plan until the prepaid period runs out and your paid plan expires. However, it is important to keep in mind that once the prepaid plan expires, the application will automatically start deleting the saved data to make room for new paid users.

MyAirBridge is owned and operated by MyAirBridge spol s.r.o, with EU Offices, Prague Czech Republic.